I am not one to buy things to find out they don’t work as promised and simply live with it.
Voo Player does have cool features no doubt!
- Use your own watermark
- Hide controls
- Host your own video
- Tracking for video
- Split tests
BUT, the big thing I was looking for was the ability to use this WordPress plugin for video view for a responsive website design. Meaning if someone wanted to view the video on their Iphone or Ipad, NO problem.
WELL, soon as I installed this plugin I found it really runs on the developers server which is something I really don’t like at all!! If something goes wrong with their server my videos don’t work! I also tried to play the videos I installed on my website with my Iphone and Ipad, which didnt work at all!
I contacted Voo Player’s support, they told me that this is something they are working on and it should be fixed in the next plugin update!
- I purchased the plugin 8/20/2013
- I contacted support on 8/23/2013 telling them their plugin does not work.
- On 8/23/2013 Igor K. responded back to my support request asking for me to be patient, and they will have this issue fixed soon.
- On 9/18/2013 I contacted support telling them I MUST have responsive video for my business websites. Their plugin does not work from the time of my purchase.
- On 9/19/2013 Igor K. responded back to me indicating that they have priorities they must tend to and that my Iphone/Ipad issue will be fixed in their next release.
- On 9/20/2013 I contacted Voo Player’s support indicating that I want a refund of my money paid for this video plugin. This plugin is a 30 day money back guarantee no questions asked. I guess we shall see how this goes as well.
I am discouraged that people sell products that they know do not work. In addition, commence to tell you about their business priorities.
Below is a copy of the Email received from Voo Player
From: VOOplayer Support [mailto:email@example.com]
Sent: Thursday, September 19, 2013 3:41 AM
To: David Hansen
Subject: Re: Other
Thank you for contacting us and I’ll be glad to help you.
We are working on several upgrades, we have priorities, we will work on iPad/iPhone issue and fix will be released, thank you for your patience.
If you have more questions or you need help, please contact me and I will be glad to assist you.
Your Business Friend,